Our Intention
Our goal is to give you a comfortable and easy experience here at Barb’s Art, but, sometimes things go awry. When that happens, we will act quickly to right things as rapidly and gently as possible.
General Questions
Problems with Shipping
How to reach a real live human being
How to Contact us
email: Click here to email us.
We have answers to lots of questions on the About Giclées page and the Frequently Asked Questions page.
For other questions, please email us and we will get right back to you. Click here on: I have a question.
We use Purolator and Canada Post for our shipping. They both have online parcel tracking right on their home page. When we ship your order, we will send you an email with the tracking number. To see where your package is, just put this tracking information into the tracker and it will tell you.
Our shipping page has links to both tracking services.
If you suspect something may have gone wrong with your delivery:
- Please start by going to the parcel tracking page and see what the shipper has to say;
- If you are not satisfied, contact us, and we will get to work on it from our end.
Reaching a Real Live Human Being
Nothing beats email. If you send one, you will get a reply – unless the spam filter gets your message. Make sure you put something descriptive in the subject line. Or just click here: Hi from the contact page
Telephone Support
We are happy to offer telephone support as well. Thanks to the power of the internet, we are never out of reach. Leave us a message and we will get back to you as soon as possible.
Please tell us briefly,
- what you would like to talk about;
- when is a good time to call; and
- where we can reach you.
We will get back to you as soon as we can.